The world is full of surprises with a direct impact on business operations, regardless of whether it’s a global pandemic or something as simple as a burst pipe.  We are confident that our infrastructure and processes are robust enough to handle most challenges with minimal impact on our services. 

The confidence in our ability to maintain seamless business continuity mainly stems from the scale of our business, which provides sufficient depth of resources and infrastructure. This, underpinned by our “We Care” philosophy, enables us to adopt a proactive approach to ensure that operational challenges do not negatively impact our clients.

Here are our business continuity measures:

• Remote work capabilities for all staff during on-site crises.
• Backup power supply in all offices.
• Multiple office locations as backup to any localised disruptions.
• Cloud-based IT infrastructure with comprehensive data backups.
• Ensuring project continuity through redundancy in actuarial resources. By maintaining a depth of resources with multiple actuaries possessing similar expertise, we can mitigate risks associated with the absence or unavailability of any single actuary. This approach ensures that our projects remain on track, leveraging the collective knowledge and skills of a robust team to deliver consistently high-quality outcomes.

Our plans have been successfully tested, with the most notable disruption being the Covid pandemic, during which we transitioned to full remote work without losing a single day of operations.